Terms & Conditions
Last Updated: July 18, 2025
​
Welcome to Viva Lumière Wellness. By accessing or using our website, booking services, or purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. Use of Website
By using this site, you confirm that you are at least 18 years of age or have legal parental or guardian consent to use our services. You agree not to misuse this site or its content, and not to attempt any unauthorized access, tampering, or interference with its functionality.
2. Services & Appointments
Appointments booked through our website or in-person are subject to availability. We reserve the right to reschedule or cancel services if necessary. No-shows or repeated last-minute cancellations may impact your ability to book future services.
All treatment outcomes may vary depending on skin type, lifestyle, and adherence to post-treatment care. Viva Lumière Wellness does not guarantee specific results.
3. Custom-Blended & Membership-Only Products
We offer small-batch, custom-blended aromatherapy botanical oils and exclusive skincare products only available to verified professional members or existing clients.
Due to the nature of these products and strict hygiene protocols, all sales are final. Please review our Return & Refund Policy for details.
4. Shipping & Processing
Orders are typically processed within 1–2 business days but may take up to 5 business days, especially for custom items. We use trusted third-party carriers such as USPS, UPS, FedEx, or other reliable providers. Shipping timelines are estimates and not guaranteed.
5. Cancellations
We do not offer direct cancellations via the website. If you need to cancel an order, you must email VivaLumiereWellness@gmail.com with your full name, order number, and reason. Requests will be reviewed and are not guaranteed unless your order has not yet been processed.
6. Intellectual Property
All content on this website—including text, images, logos, graphics, product descriptions, and design—is the intellectual property of Viva Lumière Wellness and may not be copied, reproduced, or distributed without written consent.
7. Health Disclaimer
Our services and products are not intended to diagnose, treat, or cure any medical condition. Please consult your physician or dermatologist before beginning any skincare or aromatherapy routine, especially if you have allergies, are pregnant, or have sensitive skin.
8. Limitation of Liability
Viva Lumière Wellness and its team are not liable for any direct, indirect, or incidental damages resulting from the use or misuse of our website, services, or products.
9. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website or services after changes implies acceptance of the updated terms.
10. Contact Us
If you have questions about these Terms & Conditions, please reach out:
📧 VivaLumiereWellness@gmail.com
📞 408-242-1800
Terms & Conditions - the basics
Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.